Subject to stock availability we promise to process your order within 48 hours.
Please make sure you supply us with your full and correct shipping address. Should you enter the wrong address, please contact us as soon as possible.
Shipping in New Zealand is via courier and prices vary depending on rural vs. non-rural address.
Shipments in New Zealand are tracked and you will be sent a tracking number upon dispatch.
Shipments in New Zealand should arrive within 2-5 days of dispatch. If you have not received your order 5 days after placing your order, please contact us at [email protected]
We provide shipping to Australia from New Zealand.
All shipments to Australia are untracked, if you wish to have a tracked shipment to Australia, please contact us at [email protected]
Shipments to Australia should arrive within 3-10 days of dispatch. If you have not received your order 10 days after placing your order, please contact us at [email protected]
We provide shipping to the USA from New Zealand.
All shipments to the USA are untracked, if you wish to have a tracked shipment to the USA, please contact us at [email protected].
Shipments to the USA should arrive within 3-10 days of dispatch. If you have not received your order 10 days after placing your order, please contact us at [email protected]
We provide shipping to the UK from New Zealand.
All shipments to the UK are untracked, if you wish to have a tracked shipment to the UK, please contact us at [email protected]
Shipments to the United Kingdom should arrive within 3-10 days of dispatch. If you have not received your order 10 days after placing your order, please contact us at [email protected]
For shipment to other countries:
All international shipments are untracked, if you wish to have a tracked international shipment please contact us at [email protected].
International shipments should arrive within 3-10 days of dispatch. If you have not received your order 10 days after placing your order, please contact us at [email protected]
Shipment of all products ordered via the Online Store is done from SoapOman in New Zealand. We are not responsible for any shipping problems created by our carrier and shall not be held liable for any “reasonable” delay in receiving your goods.
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
If you have any queries, please contact us at [email protected]
(*Note: Rural and Non-Rural addresses are designated by New Zealand Post)
Shipping policy
Shipping Charges
Shipping in New Zealand
Shipping to Australia
Shipping to the United States of America
Shipping to the United Kingdom
International Shipping
- For Non-Rural addresses, we charge NZ$4.50 per item shipped.
- For Rural addresses, we charge NZ$7.50 per item shipped*
- For all orders over NZ$50, we will not charge shipping costs.
- For all orders over NZ$75, we will not charge shipping costs.
- For orders under NZ$75, we charge a flat shipping charge of only NZ$15 (or the equivalent value in AUD)
- For all orders over NZ$75, we will not charge shipping costs.
- For orders under NZ$75, we charge a flat shipping charge of only NZ$25 (or the equivalent value in USD)
- For all orders over NZ$75, we will not charge shipping costs.
- For orders under NZ$75, we charge a flat shipping charge of only NZ$25 (or the equivalent value in Britsh Pounds)
- For all orders over NZ$100, we will not charge shipping costs.
- For orders under NZ$100, we charge a flat shipping charge of only $35 (or the equivalent value in your local currency)